Shipping policy

By visiting this website, you are consenting to these policies.

Order Processing
Orders are processed and shipped within 3-5 business days (excluding weekends and holidays). Once an order has shipped, customers will receive a shipping confirmation email with tracking information.

Shipping Rates
Shipping rates are calculated at checkout based on the customer’s delivery address and selected shipping method.

Shipping Destinations
At this time, Scented With Naj ships within the United States only.

Order Tracking
Customers will receive a tracking number via email once their order has shipped.

Incorrect Shipping Information
Customers are responsible for ensuring their shipping address is accurate before placing an order. Scented With Naj is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

Damaged, Lost, or Incorrect Orders
If an order arrives damaged, contains the wrong item, or is missing an item, customers must contact hello@ScentedwithNaj.com within 48 hours of delivery with their order number and clear photos of the product and packaging. Approved claims will be resolved accordingly.

Delivery Delays
Once an order has shipped, delivery times are the responsibility of the shipping carrier. Scented With Naj is not responsible for delays caused by weather, carrier issues, holidays, or other circumstances beyond our control.

Contact Us
If you have any questions or concerns about our products or policies, please feel free to contact our customer support team before making a purchase. We are here to assist you and provide any information you may need to make an informed decision.

Thank you for shopping with Scented With Naj!